Participant Complaints

I. Purpose 

The purpose of this Complaints and Disputes Resolution Policy is to provide a clear and transparent process for reviewing and resolving complaints and disputes from program participants related to the continuing education programs provided by Parsons Counseling Training Institute

II. Scope 

This policy applies to all program participants, staff, and any individuals involved in the continuing education programs offered by Parsons Counseling Training Institute.

III. Policy

A. Filing a Complaint

  1. Participants who wish to file a complaint may do so by contacting Parsons Counseling Training Institute via email within seven days of the event, giving rise to the complaint.

  2. Complaints should include the participant's name, contact information, details of the complaint, and any supporting documentation.

B. Review Process

  1. Upon receipt of a complaint, Parsons Counseling Training Institute will acknowledge it within seven days.

  2. A designated staff member or committee will review the complaint and may contact the participant for further information.

  3. The review process will be conducted in a fair and unbiased manner, aiming to resolve the complaint within 30 days of receipt.

C. Resolution

  1. Once a decision has been made, the participant will be informed in writing of the outcome and any actions taken.

  2. If the participant is not satisfied with the resolution, they may appeal the decision within seven days by providing additional information or clarification.

D. Record Keeping

  1. Records of all complaints and their resolutions will be maintained securely and confidentially by Parsons Counseling Training Institute for 5 years.