Troubleshooting Tips
Registration and Enrollment
Registration for our website is a one-time process. However, you will need to enroll in each course separately.
Course Materials
If you are attending an in-person training or a live webinar training and will not have access to the Thinkific platform during the session, we recommend printing out any necessary handouts, materials, or information you feel you may need during that time.
Assignment Review
Please allow 1-2 business days for assignments to be reviewed and processed by instructors/administrators. Scoring, feedback, and verification by a real person takes time, but saves students from taxes and fees that must be charged for certain on-demand course features. If you have not received updates on your assignment within 48 hours, please reach out to the course administrator at [email protected]
Course Completion
It is crucial that you mark every single lesson as complete by ensuring you see a blue checkmark next to the lesson name. If you do not see the blue checkmark, you will not receive credit for completing that lesson, and you will not be automatically issued a certificate upon course completion. You must view the entire resource, lesson, or video before the “complete & continue” button will become available. If you accidentally skip marking a lesson as complete, you can go back and mark it at any time.
For a printable version of this page:
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